We stand behind the quality of our products and are happy to offer a 1-year warranty on all of our 14K Gold Solid pieces.

1. Within the 1-year warranty, if our products are defective in materials or workmanship other than user error, we will offer one complimentary maintenance service. We are strived to work with you to repair the jewellery with our talented craftsmen. But customers will be responsible for shipping fees.
   
   
2. The warranty is available for all full priced 14K Gold Solid jewellery purchased online. The warranty does not cover items on sale and items part of sample sales. The 1-year period starts when the goods have been dispatched.
   
   
3. Under this warranty, if we cannot repair the product, we will replace it given that the defective items will not be returned to the customer. If the style of the merchandise is no longer available, we will replace the product with product similar in style or provide a store credit equal to the value of the item less any discount and delivery cost.
   
   
4. This warranty does not cover damage from accidents, fire, flood, or other natural disasters, cleaning products or chemicals, contact with sharp or abrasive objects, human fluids, stains or spills, pet damage, misuse, normal wear & tear, or from any other service/alteration made by any other party.
   
   
5. Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.
   
   
6. We also warrant that our 14K Gold Solid jewelry is tarnish resistant for the duration of this warranty. Please note that any tarnishing caused due to failure to adhere to the care instructions are not included in this warranty
   
   
7.  Some examples of common jewelry issues that are not covered within this warranty:

• Loss or disappearance of gems or parts
• Normal wear and tear, such as ring scratches, peels, or if they are bent out of shape from rough use
• Breakage due to rough use
• Tarnish or deterioration due to contact with toxic acids and substances
  
  
• If the item is out of warranty, we are not responsible for wear and tear that occurs to the piece. The customer needs to bear for any and all shipping and repairmen charges.
  
  
• Due to our own customised work, we do not recommend bringing our work to other jewelers, as they are not accustomed to working with our pieces.

Process of repairmen:

1. Repairmen charges largely depend on the type of damage that occurs. In order to have your jewelry repaired or replaced under our warranty, please email our Client Concierge Team at info@lelogejewelry.com to receive a quote for the repair. Also, make sure to include your order number, a copy of your purchase receipt and photos of the product including the front, back and sides of your jewellery.
2. Once we review your request, we will contact you with instructions within 5 business days with the next steps in the process. You will be responsible for shipping the product and any expenses related to shipping.

L'Éloge is NOT responsible for any items that are lost, stolen, or damaged during return shipping and we cannot refund items that are lost or stolen. Please provide us with a return tracking number via email in order to avoid issues such as this.

At L'Éloge , we strive to make sure every customer is fully satisfied with their purchase and experience.

As our jewels are made-to-order, cancellation must be done within 12 hours of placing your order. Once 12 hours have passed, your order cannot be cancelled. Cancellation fee may be charged by the third party payment platform depending on which platform you use.

1. All pieces are final sale and cannot be refunded owing to the handmade nature of each piece. All rings are subject to a resizing fee and can't be exchanged for another size.
   
   
2. As we value our customers, we offer a one-off free exchange service for the same product after deducting the original shipping fees. We do not, under any circumstances, refund shipping fees. Return must be made within 7 business days (as determined by the tracking delivery date) of receiving your order to qualify for exchange service. Customers will be responsible for the shipping expenses.
   
   
3. If you receive the product damaged, we will be happy to send you a replacement after the defective item is received by us
   
   
4. All returned goods will be inspected upon arrival at our appointed addresses. All items must be returned in resalable condition in original packaging and exchanged only one time per receipt. Returns that are not in original condition, outside of this time frame or unauthorised returns cannot be accepted.
   
   
5. Return can only be processed through L'Éloge Jewelry. No exchanges are permitted for sale goods and promotional items. We currently do not process exchange for a different product.
   
   
6. You cannot return items that were purchased with the exchange service
   
   
7. Process of return:
   In order to initiate the return process, please email our Client Concierge Team at info@lelogejewelry.com within 7 business days of receiving your items. 

• Please include (1) your order number, (2) a copy of your purchase receipt and (3) photos of the product and (4) reason for return as well as (5) a return tracking number.
• For your protection, all returned items must appear new and unworn, in their original condition, and carefully and securely wrapped in their original packaging. Also, please ship your order with an insured courier and retain your receipt
• If you do not follow this process, your refund may be refused or delayed. You will be responsible for shipping costs when returning items.
• L'Éloge is NOT responsible for any items that are lost, stolen, or damaged during return shipping and we cannot refund items that are lost or stolen. Please provide us with a return tracking number via email in order to avoid issues such as this.

Each piece of our jewellery is hand-crafted by talented artisans around the world and hence, delicate. They are all made with tarnish resistant materials. With proper care and love, all your L'Éloge jewellery can last for years.

The quality of our jewellery is extremely important to us. We have been working closely with our craftsmen to ensure that the best materials and processes are used for every product.

In order to enjoy the longevity of your jewelry, please take the following recommendations:

• When are you wearing your jewelry:
• Remove your jewellery when you bathe, swim or do any high impact physical exercise to maintain its quality and shine
• Keep your jewellery away from extreme temperatures, humidity or sunlight
• Avoid spraying perfumes and applying creams or any other liquids directly onto your jewellery
• Avoid exposing your jewelry from skin care products, soaps, detergents, perfumes and other substances which may contain acidic and harsh ingredients. So please put your jewellery on last
• Avoid sleep, bathe or swim with your jewelry
  
  
• When you are cleaning your precious metal:
• Use a jewellery polishing cloth to rub in one direction to keep your jewellery shine
• Avoid using tissue paper or paper towels to clean metal since scratches maybe left
• After each wear, wipe the metal surface gently down with the suede pouch or a soft cloth and store it inside the pouch, in a location that is away from direct sunlight, moisture, air conditioning and heat
  
  
• When you are cleaning your gemstones:
• Keep your jewellery away from direct sunlight and remove it whilst sunbathing. Because extreme temperatures and strong UV rays can cause gemstones to fade in colour and shine
• Avoid direct contact with water, chemical liquids, perspiration, lotions, detergents and perfume. Remove jewellery when washing your hands, showering or swimming. Gemstones are porous and as a result of this they are able to absorb anything.
• Be mindful of any knocks or bumps when wearing semi precious gemstones and always remove jewellery when exercising
• Clean your gemstones with a clean, soft, damp cloth after wearing
  
  
• When you are storing your jewellery:
• Store your jewellery in a soft pouch or suitably lined box when not in use as it will help to slow down the natural tarnishing process
• Place a small packet of desiccant crystals where you store your jewellery if you live in a humid environment

In order to best suit your needs, we also offer a 1-year warranty for jewellery in Solid Gold and repairmen service . We endeavour to help you own your favourite sparkles for the years to come.

All products are displayed in USD. Your orders are processed in USD, and are converted to the local currency via your bank or payment method.

Yes, L'Éloge offers a customisation concierge service for our clients who would like to create a unique design that resonates with their hearts, no matter if you want to create engagement rings, custom bridal party pieces, pieces for evening gala, daily wearing, work, client meeting or even just a compliment for yourself. We want to be a part of symbolising an important moment in your life. For more information, please visit here.

You can contact our Client Concierge team through our contact form or email info@lelogejewelry.com. Our team will revert as soon as possible. Please allow up to 3 business days for a response. We appreciate your patience and kind support for our team.

 

Please send your message to info@lelogejewelry.com regarding editorial or press queries. Our team will direct you to the relevant team shortly.

At L’Eloge, we value partnership with our stakeholders. We are constantly searching for external opportunities to share our values and elegant taste with our global community.

If you are interested in business partnership, wholesales, distribution channel, marketing, sales or relevant opportunities, please fill in the form and we will be in touch within 1-2 business days:

1. Company Name
2. Industry
3. Country
4. Contact Person
5. Your Position
6. Email
7. Contact Number
8. Your words to our business development team: 

If you do not hear back from us within 3 business days, please send your enquiries to info@lelogejewelry.com . Our business development team will be in touch as soon as we can.